Chant Call Center System

The Vendor is required to provide chant call center install, operate, and maintain a call center system (“CCS”) with computer assisted telephonic interviewing (“CATI”) to replace the current in-house developed call center system.
- Requirement:
• Project initiation, planning and management
• System development, documentation, implementation, and hosting
• System interoperability
• User acceptance test (UAT), data migration, roll out
• Assessment of disaster recovery
• System training
• System reporting
• System operation and maintenance support period.