Rapid Response Legal Services

The Vendor is required to provide 24/7 rapid response legal services to assist immigrant residents experiencing enforcement activity, urgent legal risks or immigration-related emergencies. 
- The key overarching priorities include:
•    Operate a 24/7/365 multilingual hotline including comprehensive dispatch, information and referral, and social support coverage to callers.
•    Provide free, urgent legal assistance to immigrant residents facing imminent threats such as detention or deportation, through emergency or urgent response attorney activation, within 48 hours.
•    Coordinate and track emergency legal triage and limited-scope legal assistance, as applicable.
•    Provide verification of enforcement activity through trained volunteers and provide training for volunteers.
•    Accompany residents to appointments and check-ins with immigration authorities, immigration court dates, and other related or similar activities, upon request and based on availability.
•    Coordinate case transfer and collaboration with the affirmative legal services provider and the
•    Removal defense limited-scope legal services provider.
•    Conduct community education and outreach regarding "know your rights" and preparedness plans.
- Hotline Operations
•    Operate a 24/7/365 dispatch hotline.
•    Maintain a staff of at least three (3) senior personnel fluent in English and Spanish to operate the 24/7/365 rapid response dispatch hotline, and interpreter access for additional languages.
•    Maintain confidential and secure call records.
•    Provide county residents with "know your rights" information.
•    Deploy volunteers to observe and verify caller(s) provided information about activity.
•    Dispel rumors and counter misinformation about immigration enforcement activities.
•    Facilitate a coordinated system of intakes and referrals on both legal and non-legal matters, and to connect clients with appropriate resources where possible.
- Legal Triage
•    Activate a licensed immigration attorney during urgent and emergency matters within 36 hours of the call
•    Provide limited-scope emergency legal assistance (e.g., advice, filings, stays).
•    Track requests for accompaniment at immigration-related check-ins and hearings, manage outreach requests, and coordinate material support to families when the primary earner has been detained.
•    Update other county designated legal service providers on emerging enforcement-related issues and trends in the region.
- Volunteer Coordination and Accompaniment
•    Train coordinate, and mentor immigration enforcement observers and accompaniment volunteers, and manage outreach requests. The minimum number of trained volunteers per year should be: 120 immigration enforcement observers, and 60 accompaniment volunteers.
•    Maintain communication protocols with partner agencies.
•    Assist active volunteer observers through the confirmation process during the volunteer's outreach.