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A government agency in Vermont issued “After Hours Answering Services” (RFP). Solicitation CCHA-0157 closed on April 27, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide to establish contracts with one or more companies that can provide after-hours answering services.
- Receive phone calls and email notifications between the hours of 4:30 PM - 7:45 AM Eastern Time (EST) Monday through Thursday and 4:30PM Friday to 7:45 AM Monday (EST).
- Answering services shall be required on State holidays and during emergency State office closings such as widespread flooding and snowstorms.
- The current call scripts are as follows:
• Network
• Application support/telecommunications (VoIP/ACD)
• State Health Connect Security Incident Reporting
- Provide this service 24 hours per day, 7 days per week.
- Provide monthly statistical reports to show the number of calls answered, total number of minutes and the average amount of time for each call.
- Other work that may arise in conjunction with supporting State employees and the use of agency.
- Employee self-service accounts such as:
• Changing a password for a State employee
• Unlocking an account for a State employee
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0157) closed on April 27, 2026. See similar open RFPs below.
A government agency in Vermont. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Questions and inquiries must be submitted by April 13, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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