Tele-Counseling and 24/7 After-Hours Crisis Hotline Support Services

The Vendor is required to provide 24/7 after-hours crisis hotline services and tele-counseling support for our student population.
- The goal is to ensure continuous, accessible, and high-quality mental health support outside of standard operating hours.
- Requirement:
1. 24/7 crisis hotline services
•    Immediate response to student calls during evenings, nights, weekends, and holidays
•    Licensed mental health professionals trained in crisis intervention
•    Risk assessment, de-escalation, and safety planning
•    Protocols for emergency escalation (e.g., coordination with campus safety or local emergency services)
•    Real-time documentation and reporting to designated campus contacts
2. Tele-counseling sessions
•    Scheduled and on-demand virtual counseling sessions
•    Secure, HIPAA-compliant video and phone platforms
•    Short-term counseling support, including triage and referral when appropriate
•    Culturally competent and inclusive care for a diverse student body
3. Integration and communication
•    Coordination with the college counseling center for continuity of care
•    Clear protocols for follow-up, referrals, and urgent notifications
•    Ability to provide utilization reports and outcome data.