D365 Regular and After-Hours Support Services

The Vendor is required to provide for end-to-end Microsoft dynamics 365 it support services to include enhancements and support during regular hours and  after-hours for the organizations.
- Strategic modernization of their enterprise systems through the adoption, stabilization, and optimization of Microsoft dynamics 365 (d365). 
- This initiative Seeks to unify processes, strengthen operational efficiency, and support an improved customer and retail experience across both organizations. 
- To achieve this, corporation will engage a single, experienced service partner responsible for end to end solution support, ongoing system support, and continuous improvement of the d365 ecosystem.
- Long term partner capable of delivering stability, innovation, and operational excellence within the d365 platform. 
- This partnership will support consistent service delivery, standardization across both organizations, and the reliable operation of mission critical retail and back office systems. 
- Through this engagement, corporation will be positioned to better meet regulatory expectations, respond to evolving business demands, and continue providing high quality service experiences for customers and internal users alike.
- The main documents for this RFP are not available on our website.