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A government agency in Massachusetts issued “Answering and Dispatch Services” (RFP). Solicitation CCHA-0186 closed on July 9, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide on-call answering and dispatch services
- Must be able to meet all of the following criteria:
• Relevant public works knowledge to be able to differentiate between both emergency and non-emergency requests.
• Electronically intake resident calls and save relevant information during off-hours (4:00 PM - 7:30 AM, plus weekends and holidays).
• Intake employee list and create teams as they relate to assigned employee roles.
• Allow for input and editing of on-call worker schedule and dispatch the correct employee or team via text and phone call.
• Production of automated supervisor reports summarizing previous day dispatches.
• Create custom application programming interface with the City's existing request system, Granicus.
• Create custom application programming interface with the City's AVL system, Verizon Intake and manage excel based list of addresses during City's water service shutoff list.
• Large call volumes during seasonal shutoff events
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0186) closed on July 9, 2026. See similar open RFPs below.
A government agency in Massachusetts. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Questions and inquiries must be submitted by June 30, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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