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Government in California issued “Enterprise Cloud Contact Center Services” (RFP (Request for Proposal)). Solicitation CCHA-0208 closes on October 16, 2026. Eligibility: USA Organization. Submissions via Online Portal.
Comprehensive inbound and outbound call center services for the Transportation Services (TS) Department.
- Cervices are to support handling Non-Medical Transportation (NMT) call volume on a 24/7/365 basis, including all observed holidays.
- Services span more than 27,000 square miles across the Inland Empire and support Members who cannot use public or private transportation due to medical or functional limitations.
- TS operates 24/7/365, including holidays, coordinating transportation for Members, Clinical Providers, and Transportation Providers.
- Inbound call volume total: 449,487 calls in 2026
Proposals for CCHA-0208 are due by October 16, 2026.
Government, California.
USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 1 Year.
Questions and inquiries must be submitted by October 6, 2026.
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