Full Service Collection

The Vendor is required to provide a full-service collection agency to collect past-due debts.
- The services to be performed by the successful vendor will include the following:
- Accounts will be assigned by means of electronic transmission or electronic file.
- The assignment will include the following information, if available, and other relevant information in the City’s possession at the time of referral as deemed appropriate:
• Name
• Address
• Unpaid balance outstanding
• Pursue reasonable collection efforts in a professional, vigorous manner;
• Formally demand payment of each collection item and seeking an arrangement satisfactory to the City under which the collection item will be paid;
• Submit all collected fees and fines to the City within 45 days after collection;
• Skip tracing on returned mail with collection efforts to follow, if necessary;
• Handling and processing all customer calls related to debt collections;
• Sending all notices to customers;
• Receiving and processing all correspondence when applicable;
• Receipt and processing of payments;
• Report monthly on all outstanding accounts in collection to include account name, balance owed, last collection date, last collection effort, and actions to be taken.
- Contract Period/Term: 1 year