Emergency Call Systems Monitoring and Maintenance

Contractor shall provide comprehensive monitoring and maintenance services for the City of Phoenix Housing Department’s emergency electronic call systems. Services include all labor, materials, equipment, tools, replacement parts, inspections, repairs, reporting, and administrative functions necessary to ensure continuous operational readiness of pull-cord emergency systems installed in senior housing units.
- System Description and Specifications
A. Each unit contains two manual pull stations connected to a single transmitter.
B. System must provide programmable reporting for non-communicating transmitters, faults, trouble conditions, and alarms.
C. System must remain operational at all times and cannot be disabled by tenants.
D. Pull stations are installed in bedrooms or designated locations.
E. Communication shall support paging or digital devices without additional hardware, including cellular transmission.
F. Each apartment contains two pull stations and two transmitters.System must maintain a minimum four-hour standby battery capacity.
G. Contractor must account for additional system components identified during site inspection.
H. System must remain compliant with ANSI/UL 1637 standards.
- Monitoring and Maintenance Requirements
A. Conduct annual system performance reviews and propose improvements.
B. Test all system equipment during each inspection cycle.
C. Perform preventive maintenance in accordance with City Housing standards.
D. Submit inspection reports online within seven days.
E. Maintain work orders and logs documenting all service activities.
F. Provide monthly reports identifying units with pull cords not reset.
G. Conduct annual testing of all pull cords.Provide monitoring through a UL listed central station with 24/7 coverage.
H. Dispatch alarms according to City protocols and maintain call down lists.
I. Ensure automatic battery backup upon AC failure.
Update all contact lists, user codes, and provide open/close and alarm logs; archive for a minimum of five years.
J. Provide web based access to system activity.
K. Services begin immediately upon contract start.
L. Comply with all City buildings, fire, OSHA, and safety codes.