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A government agency in Colorado issued “Remote Support Tool” (RFI). Solicitation SYS-6862 closes on October 23, 2026. Eligibility: USA Organization. Submissions via Online Portal.
The district is seeking a secure, remote-support solution that allows technicians to connect to district devices and resolve issues remotely.
- This is expected to be a software solution, preferably cloud-hosted (SaaS). No new hardware is expected.
• Software: Remote-support licenses for IT technicians.
a. Proposers must demonstrate that the software platform is currently developed, fully functional, and generally available in the marketplace. Information for solutions developed from the ground up, or
"vaporware" still in the development phase, will not be considered. While we anticipate a degree of configuration and integration to meet our specific needs, the underlying architecture must be a pre-existing product with a documented version history.
• Client deployment: The client agent must be deployable and updatable through Microsoft Intune on district Windows devices.
• Required integrations:
a. Microsoft Entra ID, Google or RapidIdentity SSO, MFA and Conditional Access for technician logins, with access controlled by Entra security groups.
b. Arctic Wolf / Cylance: Compatible with endpoint security policies that allow only the district's approved client.
c. Arctic Wolf SOC: Audit logs available for security monitoring.
• Required capabilities: Role-based permissions, end-user consent for sessions, session recording, and full audit logging.
• Users: IT support technicians only. The software will not be used by students or teachers, and will not connect to learning platforms or student information systems.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
Proposals for SYS-6862 are due by October 23, 2026.
A government agency in Colorado. The buyer's contact and submission details are in the solicitation documents.
USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by October 9, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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