Collection Services

The vendor is required to provide debt collection services to state agencies and other participating entities.
- Fees for services rendered shall be based on the total amount of delinquent accounts, including accrued penalties and interest, which is actually collected.
- Encourages competition among the proposers and reserves the right to determine a proposer’s success in dollars collected.
- Reporting requirements
•    Remittance reports: to accompany weekly remittances. 
•    Remittance report shall be sent for the automated adjustment process and in paper form for the monthly statistical reporting, the reports shall include: date of collection, debtor's name, responsible party's name, present balance on account, status of account (if paid in full, legal, etc.), amount of collection, whether payment was made to the proposer or the state, and detailed computation of the proposer commission.
•    Annual individual inventory debtor status report: report shall be prepared by the proposer and remitted to the state on an annual basis (June 30) to include: identification number, debtor's name, account status, listing date and the present balance.
•    Upon request by the state, the proposer shall provide the state with the record of collection activity, including telephone calls and skip tracing efforts, on any account.
•    The proposer shall perform, on an annual customer satisfaction survey.
- System management
•    The ability to interface with different systems for transactional data on a daily basis.
•    Systems that are used currently include but are not limited to: Gentex, core and CGI, banner, sap, excel, sftp server using an SSH certificate.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: September 18, 2025