Debt Collections Services

The vendor is required to provide debt collections services for city.
- Collection categories may include, but are not limited to, past due administrative citations and past due accounts receivable where customers have not paid for services, charges, or damage to city property.
- The ability to maintain at least 15 current collection categories and at least 10 retired categories for more than 55,000 debts totaling more than $2.4 million.
- Provide, in its proposal, policies outlining the collections process that will be taken once a past-due account is received from the city, including, but not limited to, when past-due accounts will be reported to the three major national credit bureaus or taken to small claims court.
- collection categories and include data for each debt detailing the value of the original debt, money received, debts returned, balance due, interest charged, and, if available, date of last payment.
- Collection categories and include number of debts, beginning balance, returns, average listing, principal collected, interest collected, current balance, average age, and percentage recovered.
- Collection categories and include principal collected, interest collected, and agency fees charged.
- Accept automated (digital) transfer of past-due account information from the city.
- All collections based on a monthly reporting period by the seventh business day after the end of the reporting period, accounting for all collections made up to and including the last day of the reporting period.
- The agency may allow for time payment agreements (payment plans) and may enter into time payment agreements with customers.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 09, 2025