Debt Collection Services

The vendor is required to provide debt collection services for both the state soldiers home.
- Before referring delinquent accounts, the office will make collection attempts. In some cases, liens may already be in place and personal responsibility established for business entities.
- Communication approach with past and present residents and their families shall be respectful, professional and courteous to motivate collection of debts, whether the communication is with the resident and/or with the legal POA.
- The contractor shall not allow use of threatening language or written test, intimidation, or unprofessional harassment in the collection process.
- Perform asset investigation, skip tracing and debtor negotiation as needed to successfully resolve each account that has been referred.
- Must have access to the latest skip tracing methods and must demonstrate a progressive degree of effort on all cases referred regardless of the debt amount.
- Responsible for attaining and confirming proper service of account warrants prior to proceeding with additional legal actions (bank or wage garnishments, levies on accounts).
- This will include account placements; close out information, acknowledgements of cases placed, monthly performance reports, payments and inventory reconciliation reports.
- Provide monthly reports showing activity from the previous month.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 7, 2025