EMS Collection Agency Services

The Vendor is required to provide for an emergency medical services (EMS) collection agency services.
- Provide collection services of delinquent fees and fines of the City’s emergency medical services transport fees.
- Collection activities must be in compliance with federal, state, and local laws and regulations, and be courteous and business-like, consistent with the image and reputation of the City. 
- Collections policies and procedures must adhere to Code regarding medical billing.
- Collection efforts shall include letters, skip-tracing, telephone calls, and credit bureau inquiries. Service provider may not take legal action against the debtor on behalf of the City.
- The collection fee on payments made to service provider and directed to City on accounts placed with service provider will be in accordance
- The City authorizes service provider to settle for 85% of account if this is the only way to collect the account in a timely manner. Service provider requests to add interest to accounts, as State law provides, and retain 100% of interest collected to offset expenses and supplement lower collection fees. Any settlements for less than 85% of the initial account balance may not be done without the authorization of the City.
- Provide an annual report of accounts that are not collectable and provide the reason why they are not collectable.
- The service provider, its employees, and its agents shall perform as independent providers and not as agents, representatives, joint ventures, partners, or employees of the City.
- The service provider must be able to communicate through e-mail and data transfers (FTPs).

- Contract Period/Term: 3 years
- Pre-Proposal Meeting Date: December 02, 2025
- Questions/Inquires Deadline: December 09, 2025