Debt Collection Services

The Vendor is required to provide to engage in informative discussions regarding debt collection services related to unpaid tolls and violations.
- These solution-focused discussions are intended to explore innovative approaches with the objective of providing agency with the maximum recovery of assigned unpaid tolls for collections, and the treatment of fees with the prospective service provider.
- Services include:
• Certainty of payment of tolls- agency currently receives an upfront payment of 100% of the tolls sent to the collections company (with limited exceptions). Given agency current volumes and toll rates, agency would like to understand whether this arrangement is still possible and if not, what can be expected in a future collections arrangement.
• Processing: agency is seeking near real-time updates to the change in status of any assigned debt.
• The use of batch processing by agency or the collections agency to update assigned collections records across systems leads to customer experience issues. Agency is seeking a near real time message based solution so little if any time difference exists between both the agency system and the collection agency system, when detecting a change in an assigned collection record status.
• Administrative fees – agency is looking for options related to administrative fees.
• Other innovations – agency is open to new arrangements and approaches in the collection of outstanding toll debt.
• Customer service - agency is seeking to partner with a vendor which allows for the flexibility to resolve customer concerns as they may arise, including adjusting, canceling, or allowing agency to accept the payment of an assigned debt.
• Payment processing services – agency is seeking a vendor who can process the payments for violators whose cases have proceeded to court, both prior to and after the court hearing on the violations.