911 Fee Collection Services

The Vendor is required to provide to manage the collection, reconciliation, and transfer of 911 fees remitted by Telecommunications Service Providers (TSPs) in law.
- TSP Registration & Registry Maintenance
• Active TSP Management: Maintain a master registry of all active TSPs operating in Kansas.
• New Provider Onboarding: Manage the registration process for new TSPs, including verifying their contact information and providing them with instructions for the Board’s web-based reporting portal and payment methods (ACH/Check).
• Account Support: Serve as the primary point of contact for TSPs regarding payment discrepancies, registration status, and remittance technicalities.
- Payment Collection & Lockbox Services (Physical & Electronic)
• The Board receives fees from approximately 325 TSPs on a monthly basis, including approximately
• 115 paying by check, 125 by ACH Push, and 85 by ACH Pull.
• ACH/Electronic Monitoring: Monitor Board-designated bank accounts daily for incoming ACH transactions from TSPs.
• Physical Lockbox Management: Establish and maintain a secure P.O. Box in the Board’s name to serve as the primary mailing address for fee remittances.
• Check Processing: Retrieve, log, and deposit all paper checks received at the P.O. Box into the Board’s clearing account within one (1) business day of receipt.
- Fund Transfer & State Treasury Integration
• Frequent Sweeps: Initiate regular transfers (at a frequency defined by the Board, typically twice a week) of collected funds from the clearing account to the Treasury.
• Statutory Remittance: Ensure all activities noted in the specifications facilitate the Board's compliance with the 15-day post-month-close reporting cycle.
- Administrative Mail Management (Non-Fee Mail)
• Mail Screening: For all mail received at the P.O. Box that is not a fee remittance:
• Standard Correspondence: Open, scan, and email to Board staff within 24 hours.
• Non-Digital Items: Forward physical packages, original legal documents, or items not suitable for scanning to the Board’s administrative office via a tracked courier.