Collections Services

The Vendor is required to provide for Collections Services for MPIP Operations (the “Services”).
- Debt recovery is subject to the Federal Fair Debt Collection Practices Act and the Telephone Consumer Protection Act 47 country Code section 227, as well as other state and local rules and regulations.
- Collection practices and procedures should ensure maximum recovery of debts.
- The software used to monitor accounts. Discuss the components of the company’s disaster recovery plan. Describe the methods in which accounts can be placed with the agency.
- Provide borrower/debtor a printed statement of their account when requested. The monthly statements will contain the agency ID as identifier combined with loan number or billing code and not the individual’s social security number.
- Must have experience in integration with clients utilizing Epic Resolute.
- Personnel, handling collection efforts, need to be knowledgeable of, and comply with, the most recent applicable federal regulations, guidelines, and policy interpretations governing federal and institutional loan programs.