The Vendor is required to provide a partner with an established record of providing high quality mail management and copy services in the higher education market.
- Provide management of the University mail services for students and departments, and the retail mail and copy center that provides mail and copy services to the university community.
- All residential students come to the university student union mail and copy center to pick up mail and packages.
- Provide the highest caliber of customer service through the provision of mail and copy goods and services that meet the needs of the campus community.
- To support the academic mission of the University by providing efficient and effective mail services and retail mail and copy center to the students and faculty.
- To utilize the latest technology and creative solutions in providing mail services to the university community with a high level of efficiency, timeliness, and customer service.
- To process Bulk Mail according to USPS rules and regulations.
- To provide the campus community with a full range of a variety of quality products, delivery, and customer service consistent with a first-class retail mail and copy center.
- To enhance customer service by strengthening the price/value relationships of the University mail and copy services’ products and services.
- To provide a high level of customer service.
- To maintain clean and attractive physical facilities for the University mail and copy operations.
- The following services must be provided:
• Mailbox services
• Mailing supplies
• Metered mail and stamps
• Packaging services and packing supplies
• Parcel shipping and receiving
• Receiving
• Post mail by 3:00pm
- Provide parcel handling, receiving, storage and distribution.
- Store hours of operation must be at a minimum: Monday-Friday 7:30-5:00pm.
- Enhance visibility and marketing to present a welcoming, attractive, customer friendly atmosphere to students, faculty, staff, prospective students, and other campus visitors.
• Offer full-service online ordering capability.
• Provide an interactive, easy to navigate, website allowing students, university employees, and alumni to purchase services online.
- Assistant Vice President, Auxiliary Services will meet with the Supplier management staff monthly to review operational and financial performance, discuss areas of concern, and agree on courses of action for ongoing improvement.
- Contract Period/Term: 5 years
- Mandatory Pre-Proposal Tour Date: January 15, 2026
- Questions/Inquires Deadline: January 22, 2026
