Employee Assistance and Wellness Services and HR Services

The Vendor is required to provide an Employee Assistance Program (EAP) for City employees and their families and to act as Substance Abuse Professionals (SAP) guiding License employees who test positive for drugs and or alcohol.
- The EAP will help employees’ access assistance and resources to meet the City’s goals of:
•    Increasing employee retention
•    Improving employee attendance
•    Increasing workers’ productivity
•    Providing confidential behavioral/emotional assistance
•    Reducing the occurrence and risk of preventable disease triggered by emotional stress
•    Reduce the occurrence of substance abuse and provide recovery and treatment help
- Proposals must demonstrate an ability to address a broad range of potential concerns City employees may face:
•    Emotional/ Mental Health includes stress, depression and anxiety
•    Anger
•    Marital/relationship
•    Children/adolescence
•    Family Relationships
•    Divorce
•    Grief and loss
•    Substance Abuse
•    Work/Productivity problems
•    Workplace harassment/violence
•    Domestic abuse
•    Help for new parents transitioning to work
•    Resources for parents and elder care
•    Financial problems including foreclosure and debt services
•    Financial planning, mortgage and college loan calculators
•    Legal issues
•    Trauma in the workplace
•    Other personal problems
- The ability to provide the following services:
•    Provide unlimited crisis debriefing to employees in the event of a tragic event
•    Providing effective debriefing for employees who work with/in difficult situations
•    Provide ongoing telephonic managerial/supervisory support
•    Provide onsite training and seminars to help employees manage work and life
•    Provide onsite training to help managers effectively supervise employees with issues and to help engage employees
•    Provide help to managers dealing with employee substance abuse issues
•    Provide a plan to help employees who call over holidays and weekends, so services are not delayed
•    Assist Human Resources with employee referrals for services as appropriate
•    Provide a marketing plan to erase the stigma of the Employee Assistance Program title
•    Provide Mental Health First Aide training to help employees suffering from anxiety and depression
•    Provide mobile apps and other technology to make services convenient
•    Provide new parent transition programs
•    Provide child and elder care referrals
•    Provide employee personal coaching for wellness and life goals
•    Ability to service employees with these types of concerns and or problems must be demonstrated by indicating the types of clients previously served
•    Provide expanded financial services to help with calculating mortgages and college loans