Fully Managed Information Technology Services

The vendor is required to provide the fully managed IT services also include the undertaking of special IT related projects including project oversight, professional in‐depth IT opinions, writing of IT reports, presentation and participation at council meetings as required, and assisting township staff with all IT related inquiries and support by providing comments and recommendations for staff’s consideration.
• Primary site is at the administration building which includes finance, legislative services, planning, building, engineering and castle Kilbride. 
• Fibre internet is installed at this location. 
• All buildings are equipped with a modem, router and wireless access point and server rack. 
• Internet connectivity includes firewall, router, switches, WI‐ FI access points for staff use. 
• VPN connection is for staff working from home using township laptops for accessing the township’s network. 
• Township staff can also use the township email system (outlook) and all other systems from home. 
• The township is not currently accessing the VPN through cell phone/tablet devices. 
• The township requires secure remote access to files and systems. 
• Accessories include: uninterrupted power supplies 
• Component breakdown for reference only:
o Laptops and all in one – 150
o Tablets – 10
o Cell phones ‐ 110
o Five ad servers- ad01, ad02, ad03-23, ad04-23, ad05-23
o Four other servers – the current host server hosts four virtual servers.
o The current data backup system backs up local virtual machines.
o Backups are encrypted and sent off‐site to the cloud. we use Veeam software for backup
o Software
▪ Microsoft office 365
▪ E‐mail filtering system
▪ Trend micro
▪ Knowbe4
o Other software packages
▪ Keystone – financial reporting
▪ Citywide – managing building permits, asset management, public works work planning
▪ Bluebeam – reviewing electronic building plans
▪ EasyPay – payroll processing software
▪ EasyStub – payroll paystubs
▪ Esri ArcGIS – GIS system
▪ Fire pro – fire activity tracking
▪ HRDownloads – employee training management
▪ infoHR – HR management software including timesheets
▪ Stone orchard – cemetery management
▪ WinFuel – fuel management system
▪ Escribe – council agenda and report management
▪ Collabware – document management
▪ SCADA – water/wastewater management system
▪ Activenet – recreation management
▪ Emergency management system – fire and rescue services incident reporting
▪ Zoom – virtual meeting software
▪ YouTube – streaming service for hosting and disseminating council meeting videos.
▪ Social pinpoint – citizen engagement online platform
▪ Hootsuite ‐ social media management software
▪ CANVA ‐ graphic design software
▪ X (twitter) and Facebook ‐ social media and communications portal.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: July 25, 2025