The Vendor is required to provide for comprehensive IT administration and protective services.
- We currently use Microsoft 365 Business Premium, Teams, Outlook, SharePoint, Intune and BitLocker.
- Managed Services:
• Efficiently manage our networks, and end-user devices.
• Provide timely support to our staff for technical issues.
• Ensure data integrity, backups, and disaster recovery.
• Optimize system performance and security.
• Onboarding/Off boarding users in a timely manner including granting authorized access to SharePoint network
• Order and distribute IT equipment as requested
• Provide advice and suggestions for optimal IT business experience, security and management.
• Ongoing Staff IT Security Training with online courses to complete (i.e., KnowBe4)
• Ethical phishing and training.
- Protective Services:
• Implement robust security measures to safeguard against cyber threats in the office as well as home/remote offices.
• Monitor network traffic for anomalies and respond proactively.
• Maintain firewalls, antivirus software, and intrusion detection systems.
• Conduct vulnerability assessments and patch management.
- Network Management:
• Configuration and optimization of network devices (firewalls).
• Monitoring network traffic and addressing bottlenecks.
• Ensuring network security and access controls.
• Hardware, software, domain and license procurement renewals and licensing.
• Password creations and prompt for change throughout the year.
- Help Desk Support:
• Promptly address user queries and technical problems (7 days/week desk support)
• Maintain a knowledge base for common issues.
• Knowledge in Intune and BitLocker processes and procedures.
• Escalate complex problems as needed.
- Backup and Recovery:
• Regular backups of critical data.
• Testing and validating backup procedures.
• Rapid recovery in case of data loss or system failure.
- The main documents for this RFP are not accessible on our website. Kindly reach out to the contact person listed in this description for more details.
- Contract Period/Term: 1 year
