Tier 3 IT Services and Leadership Development

The Vendor is required to provide for an experienced IT professional with a minimum of ten (10) years of experience in Tier 3 IT services, delivering IT projects, and developing junior to mid-level IT staff.
- Tier 3 Services:
•    Guidance on future infrastructure needs and procurement strategies
•    Support the move away from on-premises server infrastructure for active directory to Azure
•    Support network infrastructure upgrades
•    Support laptop Intune migration
•    Migrating staff to OneDrive
•    Phishing simulation configuration assistance
•    Upgrade to building security software
•    Upgrade monitoring on-site and cloud backups
•    Server configuration and management guidance
•    Guidance on critical or emergency situations
- Leadership Development:
•    Identify technical knowledge gaps and develop a plan for resolution. Work with Deputy CAO to develop ongoing performance metrics. Develop and support plan for IT leadership development.
•    Provide opportunities for knowledge transfer, skills building, and long-term leader readiness.
•    Identify strategic opportunities for the department.
•    Support staff in developing policies and procedures.
- Project Management: Work may include carrying out project initiation (production of project charters and stakeholder registers), planning (production of project management plans), executing (ensuring work is issued and being acted upon), monitoring & controlling (keeping the project on track and making plan adjustments and change requests as required) and closing (orderly shutdown of contracts, recording of lessons learned, possibly reviewing related future phases).