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A government agency in New Brunswick issued “IT Managed Services” (RFP). Solicitation IT-0396 closed on June 19, 2026. Eligibility: Only for Canada Organization. Submissions via Online Portal.
The Vendor is required to provide managed services providers (MSPs) for IT managed services.
- Requirement:
1. End-user and service desk services
• Service desk (tier 1 / tier 2) support
• Incident and request management
• Desk-side and field support (where applicable)
• User provisioning and access management
• Endpoint setup, lifecycle, and support
• Knowledge management and self-service enablement
2. IT service management (ITSM)
• Incident, problem, and change management
• Service request fulfillment
• Sla and performance tracking
• Service reporting and analytics
• Continuous service improvement practices
3. Infrastructure and platform operations
• Cloud and on-premises infrastructure support
• Server, storage, and network operations
• Monitoring, alerting, and event management
• Identity and access infrastructure (operational support)
• Capacity and performance management
• Vendor coordination for infrastructure-related incidents
4. End-user platforms and collaboration tools
• Microsoft 365 and collaboration platforms
• Telephony, mobility, and conferencing solutions
• Endpoint management tooling
• Adoption and optimization support
5. Backup, disaster recovery, and business continuity
• Backup monitoring and validation
• Restore and recovery support
• Participation in recovery testing
• Reporting on backup and recovery health
6. Additional capabilities
• Application support (tier 1 / tier 2 where applicable)
• Cross-functional collaboration across IT, OT, data, and security domains
• Operational reporting and service analytics
• Continuous improvement and service optimization
• Support for modernization and transformation initiatives.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0396) closed on June 19, 2026. See similar open RFPs below.
A government agency in New Brunswick. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by June 16, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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