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Managed IT Services

CANADA(Alberta)

IT-0428

4 weeks left

Publish Date: Monday, 20 Jul, 2026

Closing Date: Monday, 17 Aug, 2026

Notice Type: RFP (Request for Proposal)

RFP Description

The Vendor is required to provide IT managed service providers (MSP) will be supported by 1 onsite IT employee for coordination with on premises system and internal system configuration.
- Managed help desk: tier 1 support
• Password resets and account unlock
• Microsoft application issues (outlook, teams, OneDrive, SharePoint)
• Printer and peripheral troubleshooting
• Basic hardware triage (user error vs. software vs. hardware failure)
• New user onboarding and off boarding support
- Endpoint, proactive and technical support: tier 2 support
• Workstation imaging, deployment, and re-imaging
• Windows OS troubleshooting and repair
• Active directory user and device management.
• User account administration (mailbox issues, licensing, permissions)
• VPN and remote access troubleshooting
• Ticket escalation from tier 1, where the issue is complex.
• Vendor coordination for hardware warranty and repair
• Site visits for repair and scheduled site visits.

Timeline

RFP Posted Date: Monday, 20 Jul, 2026

Proposal Meeting/
Conference Date: NA
NA

Deadline for
Questions/inquiries: NA

Proposal Due Date: Monday, 17 Aug, 2026

Submission via: Email

Authority: Government

Acceptable: Only for Canada Organization

Work of Performance: Onsite

RFP Budget: NA

Contract Term: 1 year

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