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A government agency in Alberta issued “Managed IT Services” (RFP). Solicitation IT-0428 closed on August 17, 2026. Eligibility: Only for Canada Organization. Submissions via Email.
The Vendor is required to provide IT managed service providers (MSP) will be supported by 1 onsite IT employee for coordination with on premises system and internal system configuration.
- Managed help desk: tier 1 support
• Password resets and account unlock
• Microsoft application issues (outlook, teams, OneDrive, SharePoint)
• Printer and peripheral troubleshooting
• Basic hardware triage (user error vs. software vs. hardware failure)
• New user onboarding and off boarding support
- Endpoint, proactive and technical support: tier 2 support
• Workstation imaging, deployment, and re-imaging
• Windows OS troubleshooting and repair
• Active directory user and device management.
• User account administration (mailbox issues, licensing, permissions)
• VPN and remote access troubleshooting
• Ticket escalation from tier 1, where the issue is complex.
• Vendor coordination for hardware warranty and repair
• Site visits for repair and scheduled site visits.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0428) closed on August 17, 2026. See similar open RFPs below.
A government agency in Alberta. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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