IT Services

The Vendor is required to provide IT support, management, cybersecurity, and strategic technology services.
- The county currently utilizes:
• Microsoft 365
• Windows-based workstations
• Two (2) physical servers
• 11 virtualized servers' infrastructure
• Cloud-based applications
• Networked printers and scanners
• Mobile devices and remote access solutions
• Geographic information systems (GIS)
• Multiple municipal governments' software platforms to perform various functions
- The county seeks an IT service provider capable of:
• Providing reliable IT support, helpdesk services, troubleshooting and maintenance
• Enhancing cybersecurity, risk management, monitoring, vulnerability management, incident response and security awareness
• Maintaining network, server and workstation infrastructure
• Providing software, hardware, printer, mobile devices, GIS and municipal application support
• Supporting Microsoft 365 and cloud technologies
• Delivering strategic IT planning, budgeting support, procurement advice, technology roadmaps, hardware replacement and consulting
• Improving operational efficiency
• Ensuring business continuity, backup readiness and disaster recovery and continuity support
• Pro
• Supporting future technology initiatives
- IT support and helpdesk services
• 24/7 helpdesk support for all employees
• On-site support as needed
• Remote support capabilities
• Response and resolution time SLAs (service level agreements)
• Incident and service request management
• Hardware and software troubleshooting
• User account administration
• Printer and peripheral support
• Mobile device support
- Network management
• Monitoring and maintenance of network infrastructure
• Network security management (firewalls, VPNs, etc.)
• Regular network performance assessments
• Switch and wireless infrastructure support
- Servers and workstation management
• Monitoring and maintenance of servers and workstations
• Patch management and updates
• Provide offsite backup for servers
• Backup and disaster recovery solutions
- Cybersecurity services
• Proactive security monitoring
• Regular security assessments and vulnerability testing
• Implementation of security policies and procedures
• Security awareness training
• Endpoint protection
• Multi-factor authentication support
• Incident response support
• Cybersecurity reporting and recommendations
- Cloud services
• Management and support of cloud-based solutions (e.g., office 365, cloud storage)
• Assistance with cloud migration if necessary
- IT consulting and strategy
• IT infrastructure assessments and recommendations
• Technology roadmap development
• Budgeting and planning for IT expenses
• Procurement support
• Digital transformation initiatives
- Microsoft 365 administration
• User and license management
• Exchange online administration
• SharePoint administration
• Teams support
• Azure active directory administration
• Data governance and retention support
- Other services
• Other software licensing management
• Employee training and support.