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A government agency in Alberta issued “IT Services” (RFP). Solicitation IT-0432 closed on August 21, 2026. Eligibility: Only for Canada Organization. Submissions via Email.
The Vendor is required to provide IT support, management, cybersecurity, and strategic technology services.
- The county currently utilizes:
• Microsoft 365
• Windows-based workstations
• Two (2) physical servers
• 11 virtualized servers' infrastructure
• Cloud-based applications
• Networked printers and scanners
• Mobile devices and remote access solutions
• Geographic information systems (GIS)
• Multiple municipal governments' software platforms to perform various functions
- The county seeks an IT service provider capable of:
• Providing reliable IT support, helpdesk services, troubleshooting and maintenance
• Enhancing cybersecurity, risk management, monitoring, vulnerability management, incident response and security awareness
• Maintaining network, server and workstation infrastructure
• Providing software, hardware, printer, mobile devices, GIS and municipal application support
• Supporting Microsoft 365 and cloud technologies
• Delivering strategic IT planning, budgeting support, procurement advice, technology roadmaps, hardware replacement and consulting
• Improving operational efficiency
• Ensuring business continuity, backup readiness and disaster recovery and continuity support
• Pro
• Supporting future technology initiatives
- IT support and helpdesk services
• 24/7 helpdesk support for all employees
• On-site support as needed
• Remote support capabilities
• Response and resolution time SLAs (service level agreements)
• Incident and service request management
• Hardware and software troubleshooting
• User account administration
• Printer and peripheral support
• Mobile device support
- Network management
• Monitoring and maintenance of network infrastructure
• Network security management (firewalls, VPNs, etc.)
• Regular network performance assessments
• Switch and wireless infrastructure support
- Servers and workstation management
• Monitoring and maintenance of servers and workstations
• Patch management and updates
• Provide offsite backup for servers
• Backup and disaster recovery solutions
- Cybersecurity services
• Proactive security monitoring
• Regular security assessments and vulnerability testing
• Implementation of security policies and procedures
• Security awareness training
• Endpoint protection
• Multi-factor authentication support
• Incident response support
• Cybersecurity reporting and recommendations
- Cloud services
• Management and support of cloud-based solutions (e.g., office 365, cloud storage)
• Assistance with cloud migration if necessary
- IT consulting and strategy
• IT infrastructure assessments and recommendations
• Technology roadmap development
• Budgeting and planning for IT expenses
• Procurement support
• Digital transformation initiatives
- Microsoft 365 administration
• User and license management
• Exchange online administration
• SharePoint administration
• Teams support
• Azure active directory administration
• Data governance and retention support
- Other services
• Other software licensing management
• Employee training and support.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (IT-0432) closed on August 21, 2026. See similar open RFPs below.
A government agency in Alberta. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 5 years.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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