The Vendor is required to provide information technology managed services provider support services, hosting servers, including on-site and remote system maintenance, advanced desktop support and troubleshooting, proactive network management, software licensing management, equipment warranty management and assisting in IT asset tracking and resource planning.
- Provide a full managed mane IT support model consisting of:
• Service desk and end user support
• On-site technical support
• Network infrastructure management
• Cybersecurity operations
• Network management
• Microsoft 365 administration
• Server administration
• Backup and disaster recovery management
• Vendor coordination
• Technology planning
• Project implementation support
• IT consulting services.
Contract Period/Term: 3 years
Meeting & Conference Date: NA
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