Change Management Consultant Services

The Vendor is required to provide for organizational change management (“OCM”) consultant to support the financial systems modernization (“FSM”).
- Consultant to support organizational change management activities related to the implementation of the financial services modernization project. 
- This includes developing a comprehensive change management strategy, communication plans, training programs, and stakeholder engagement initiatives to ensure readiness, adoption, and sustainability of the FSM solution.
- Organizational Change Management
•    Author and implement a comprehensive OCM strategy and roadmap aligned to FSM project milestones.
•    Conduct change impact assessments and stakeholder readiness evaluations.
•    Design and execute adoption and engagement activities to drive user buy-in.
•    Define adoption metrics and feedback loops, report on readiness and adoption throughout the program.
- Communications
•    Develop and manage internal communications plan (FAQs, updates, briefings).
•    Liaise between the FSM project team and County departments to coordinate messaging and timing.
•    Support leadership communications, including town hall content and executive briefings.
•    Coordinate with the implementation vendor to adapt base materials to County specific content.
- Training Coordination
•    Collaborate with vendors and County SMEs to develop the end-user training plan.
•    Adapt vendor provided base training materials for County specific processes and roles.
•    Schedule and promote training sessions; manage participant logistics and attendance tracking.
•    Collect feedback and recommend improvements for training effectiveness.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 20, 2026