Emergency Management and Business Continuity Plan Development Services

The Vendor is required to provide emergency management and business continuity plan development services for include:
1. Program mobilization and co-development approach
• Project kickoff with steering committee; confirm scope, stakeholders, working groups, and decision process
• Define co-development working sessions with business and operations subject matter experts
• Establish a responsible, accountable, supportive, consulted, informed (“RASCI”), communications cadence, and content management (templates, versioning, repository)
2. Business impact analysis and targeted risk assessment
• Identify critical business functions, minimum business continuity objectives, and interdependencies
• Define recovery time objectives (“RTO”) for business functions and data recovery point objectives (“RPO”) as needed to inform continuity strategies
• Assess risks that could disrupt critical functions, including supply chain and vendor risk, facilities, workforce, and communications
• Produce a BIA and targeted risk assessment (“RA”) report that directly feeds plan development and prioritization
3. Plan development (authoring and build-out)
• Enterprise BCP: governance, structure, activation and stand-down, continuity strategies, manual workarounds, alternate sites, vital records, and dependencies
• Department playbooks: step-by-step procedures, contact trees, workarounds, checklists, and quick reference guides
• Imp: incident levels, activation criteria, roles and responsibilities, incident action planning, situation reporting, and coordination protocols
• Crisis communications: internal and external communication strategy; message maps and templates for employees, customers, regulators, media, and partners
• Workforce continuity: cross-training, succession, remote work capabilities, and essential personnel designation
• Supply chain continuity: critical vendors, single points of failure, and continuity clauses and alternatives
• Integration: ensure alignment with existing emergency and operations plans and the established technology disaster recovery (“DR”) capabilities (no information technology-DR build-out requested as part of the project)
4. Training, exercises and improvement
• Role-based training for leadership, incident roles, and departmental continuity leads
• Awareness materials for all staff (e.g., laminated quick reference guides, intranet content)
• Design and facilitate an enterprise tabletop exercise (“TTX”) focused on incident coordination and business continuity procedures
• Aar and IP; incorporate changes into plan updates
• Initial training for leadership to evaluate and test the framework.