Inmate Communications Services

The vendor required to provide a comprehensive, reliable inmate communications solution for its correctional facilities, including inmate telephones, inmate video visitation and scheduling solution, and correctional-grade tablet services.
- The methods by which deaf or hard-of-hearing inmates can communicate with hearing persons at the facilities.
- Requirement:
1. Inmate telephone system
•    The county requires a turnkey inmate calling solution (“its”) which shall include, without limitation, collect, pre-paid collect, debit, free, visitation sessions, and inbound voicemail. 
•    The its must also include voice biometric technology for initial and continuous verification of the inmate’s voice. 
•    This feature must be an integrated part of the ITS and must include analytical tools and reporting. 
•    Contractor shall install and operate inmate and visitation telephones, and related equipment. 
•    Contractor shall, without cost to the county, provide all wiring for the inmate and visitation telephones, install the inmate and visitation telephones and the related hardware and software specifically identified herein, to enable inmates at the facilities to complete, without limitation, local, long distance and international collect, pre-paid collect, pre-paid cards, debit and free calls from the facilities.
2. Video visitation system 
•    The county is seeking a complete and operable IP based video visitation system (“VVS”) to facilitate real-time video and audio communications between inmates within the secure facility and both the public and professional visitors remotely. 
•    Facilitate video court proceedings between inmates and the superior court. 
•    Provide, at no cost to the county, equipment, cabling, network equipment, video visitation stations, operator receptions stations, software, visit scheduling, cameras, monitors, microphones and handsets, recorders, rugged corrections grade enclosures, and HMI user interface capable of integrating with the county’s current and future jail management system.
3. Tablets 
•    The county is seeking a correctional-grade mobile device and tablet solution (“tablets”) at no cost the county, for the purpose of providing inmates with incentive-based education. 
•    The county seeks to implement tablets at the main jail, center, and youth detention facility (YDF) using a ratio of 1:1 (one tablet for every one (1) inmates). 
•    The county requires a 15% surplus of tablets per average daily population (ADP) due to malfunctions and broken tablets. 
•    The county’s current tablet solution provides inmates with access to education and commissary ordering. 
•    The tablets shall, at a minimum, have the capability to access various applications including education, electronic messaging, commissary ordering, inmate requests (medical requests, grievances, etc.) and facility content 
•    Tablet services and applications may vary at the facilities and shall be implemented at the direction of the county. 
•    The county reserves the right to add an ITS and VVS application to the tablets.