Strategic Master Plan Services

The Vendor is required to provide to undertake a comprehensive review of current municipal law enforcement and licensing programs, service delivery models, organizational structure and regulatory responsibility in order to establish a forward-looking strategic framework.
- The strategic master plan will support:
•    Current state service delivery
•    Effective, and efficient service delivery policy creation standard operating procedures
•    Community health and safety
•    Preparation for significant population and development growth
- Comprehensive review of municipal law enforcement and licensing services, including but not limited to: 
•    General by-law enforcement
•    Animal services, animal control and working partnership with the HSKL
•    Parking enforcement, permitting and working partnership with the Lindsay downtown Bia
•    Short-term rental licensing and enforcement
•    Business licensing and regulatory licensing programs
•    Property standards enforcement and related regulatory functions
•    Zoning regulatory enforcement (rural and urban)
•    Emerging regulatory opportunities and compliance programs
•    Opportunities to generate revenue to offset costs
- Strategic implementation framework and modernization roadmap
1. Service modernization opportunities
•    Technology solutions and to service tracking systems
•    Data management and analytics capabilities
•    Performance monitoring and reporting tools
•    Regulatory best practices
•    Revenue generation
2. Performance measurement framework
•    Response times to complaints
•    Complaint resolution timelines
•    Compliance rates following enforcement action
•    Licensing processing timelines
•    Enforcement activity per officer
•    Ratio of proactive versus reactive enforcement
•    Geographic service coverage levels
•    Seasonal service demand fluctuations.