Pharmacy Services

The vendor is required to provide pharmacy services for include:
- Regulatory
•    Comply with all legislative, regulatory and licensing requirements 
•    Demonstrate evidence of ability to meet core services as outlined in the supplementary standards for pharmacists caring for residents of long term care homes 
•    Address philosophy and requirements of authority guiding documents as listed above
- Quality and safety
•    Comply with authority privacy policy 
•    Comply with applicable accreditation standards 
•    Participation in quality improvement initiatives 
•    Participation in medication incident reviews and reporting community 
•    Identify and minimize diversion opportunities within medication process 
•    Demonstrate evidence of ability to provide medications in a safe and efficient manner
•    Patient advocacy for things such as supplemental support, palliative care coverage, exceptional drug status, ensuring prescriber and resident are aware of the cost implications of prescribing choices, appropriate prescribing, de-prescribing, etc.
- Clinical collaboration
•    On-site medication management process for each resident’s medications
•    Provide consultation for the development of pharmacy related policies and procedures 
•    Participate as a member of the interdisciplinary facility team during path of life meetings and care conferences and medication reviews 
•    Active communication methods with the healthcare team to ensure safety and health of the residents and staff
- Service and delivery
•    Demonstrate evidence of a risk management plan including information on ability to provide medications during service disruptions due to unusual circumstances (e.g. Loss of power, transportation during severe weather, etc.)
•    Billing procedures that would be used – frequency, responsibility to collect, credit process for returned medications that can be re-dispensed, sample bill, costs for repackaging, any additional charges
•    Demonstrate ability to comply with authority electronic requirements
•    Monitor dosage system to be used, also include dosage system for prn and multi-dose medications
•    Hours when pharmacy services would regularly be available and method of obtaining afterhours emergency services
•    Process to provide medication education for residents, staff, and families
•    Participation in annual family care conferences
•    Audit process for medication room, medication system, controlled substances, night cupboard, and medication reconciliation.
•    Identify process for delivery of narcotics and controlled drugs
•    Identify process for managing pass medications 
•    Provide sample documentation or demonstration of electronic medication administration record 
•    Provide availability to participate in local, network and provincial committees 
•    Optimize medication management to improve health outcomes for residents 
•    Any other additional services that will be provided to the resident 
•    The comprehensive medication management process 
•    Define process for the confidential disposal and destruction of medications and confidential disposal of the packaging in the case of patient identifiers present. 
•    Process for transition of resident information in the context of transition of services either with a change of location of resident or a change of contracted provider. 
•    The medication reconciliation process at transitions of care 
•    Complaint management process for residents. 
•    Include med pouch disposal, stat box and emergency box listing.