Digital Document Accessibility Services

The Vendor is required to provide for enterprise-level digital document accessibility services to ensure that public-facing documents published on City websites are accessible to all users, including individuals with disabilities and individuals with limited English proficiency and comply with ADA, Section 508, and WCAG 2.1 AA standards.
- Provide a technology-enabled solution that supports automated accessibility remediation, multilingual access, and enhanced document usability in compliance with applicable accessibility standards, including but not limited to WCAG 2.1 AA, ADA, and Section 508 requirements.
- Automated Document Accessibility Conversion
•    Automatically converts existing and newly published PDF documents into WCAG-compliant accessible formats, such as accessible HTML or equivalent.
•    Preserves access to original source documents while offering an accessible alternative.
•    Ensures proper semantic structure, reading order, headings, lists, tables, and alternative text.
•    Supports high-volume document inventories without requiring manual remediation by City staff.
•    Applies accessibility updates continuously as documents are added or modified.
- Enhanced Document Usability & Navigation
•    Searchable document content across individual files.
•    Section-based navigation tools or document outlines for ease of movement within documents.
•    Tools that allow users to interact with document content in a user-friendly manner.
•    Compatibility with assistive technologies, including screen readers and keyboard navigation.
- Multilingual Language Access
•    Enable automated translation of document content into multiple languages.
•    Support a broad range of languages commonly used by City residents.
•    Present translated content in a clear, readable, and accessible format.
•    Allow users to toggle language preferences directly within the document interface.
- User Assistance & Support Tools
•    Optional live or on-demand assistance for users who require additional help accessing document content.
•    Features that support users with visual, cognitive, or other disabilities.
•    User-centric design that prioritizes clarity and ease of access.
•    Solutions that offer live product support not only for the city but for public users will be given preference.
- Deployment, Integration & Ongoing Operations
•    Provide implementation and onboarding support in coordination with City technical staff.
•    Integrate with existing City websites, content management systems, or document repositories.
•    Require minimal technical configuration or maintenance by City personnel.
•    Ensure uninterrupted public access during deployment.
•    Provide ongoing monitoring to maintain accessibility compliance over time.