The vendor is required to provide a “turnkey” audio visual solution that includes all equipment, installation, integration, training and maintenance and support.
- Turnkey means a complete audio visual “solution” that includes all removal of existing audio visual system, new, specified equipment, necessary software, installation, integration of all equipment and software, training, and maintenance and support.
- Technical support and assistance shall be available on-site within two hours of being notified of hardware or software issues causing an outage that makes the training rooms’ audio visual capabilities not function properly.
- Problems are divided into three categories and defined, as follows:
• Critical problem -
a. Problems or issues in the solution that interrupts or prevents the state from performing training;
• Major problem -
a. Problems where solution does not work as specified, but there is a simple work-around.
• Minor problem -
a. Minor impact is defined as solution is working but optional features are not working properly and the lack of the feature does not impact the state.
- Integration shall include on-site programming of all equipment and set up and installation of all needed software.
- Installation to include all equipment in all training rooms and all equipment functioning properly, interacting with all equipment seamlessly.
- Aesthetic of all rooms should be modern and clean.
- All equipment should include batteries (if applicable), all cables needed for operation, all power sources, ports, strips, cable management system, all mounting hardware, remote controls, any other devices needed for full installation and all face plates.
- Solution shall be fully integrated so that every piece of equipment works in unison with other pieces of equipment within the room.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: April 23, 2025