The vendor is required to provide to transition its recovery of funds for not-at-fault claims to a third-party administrator.
- Provide services including:
• Recovery of not-at-fault claims funds;
• Provide necessary personnel to go back through historical claims documentation to recover any remaining monies;
• Enforce payments from uninsured drivers;
• Provide a portal for claim recovery management for easy tracking and updates;
• Monthly invoicing of payments to be received by city;
• Scheduled payment dates for recovered funds to be received by the city;
• Portal for claim recovery management for easy tracking and status updates;
• Single point of contact for city’s account to assist with questions and/or guidance on claims recovery;
• Customer service support for any portal and/or account needs;
• Keep an accurate record of all claims recovery, their resolution, and the action taken to contact the at fault party.
• All such records shall be retained during the term of this agreement and make available to the city contract manager upon request.
- Provide overall management and recovery services from not-at-fault claims, including but not limited to physical damage, total loss, repair related diminution of value, loss of use, loss of revenue, recovered feeds, and other property damage.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 21, 2025