The Vendor is required to provide on a cloud-based VoIP system to replace our current outdated system.
- The new system shall include unified messaging and will need to integrate with Microsoft 365 and Five9.
- Currently have Yealink telephones but are looking to move toward a softphone / mobile solution for approximately 825 phones lines.
- An employee should be able to log in anywhere on or off the company network (cell phone or computer) and make and receive calls seamlessly.
- Software Requirement – Administrator
• Global configuration and programming changes to system that will update all users
• Scheduled configuration and programming changes that will update all users based on day, time of day, day of week, month or year.
• Remote access to administration functions with passwords required
• Enable/disable feature at user level
• Call blocking
• Call reporting on all call details
• Easily accessible call log
• Call group reporting
• Permission-based access controls
• Allow or disallow on-demand call recording
• Caller ID - outbound can be configured by an administrator
• Backup of system configuration, call logs, user settings.
• Virtual Extensions - direct dial number that does not require a physical phone, voicemail only number
• Integration with Five9 Call Center software
• E911 - Accurate caller location
• Automated attendant feature with different recorded greetings depending on number dialed, and number press option to reach desired extension or outside line
• Call queues with after-hours message
• Hunt groups - transfer caller to phone group if no answer within specified time
• Hot line - phone can dial 911 when picked up
• Administrator training
- Software Requirement - User
• Easy to navigate user portal
• Desktop app
• Mobile app - continuous login so user is ready to receive call at any time.
• Multiple call feature - accept new calls when another call is still active
• Easy way for users to direct incoming calls to mobile phone on-demand
• IP Softphone - easy way to answer phone calls on a computer
• Online directory of employee extensions
• Some extensions can be excluded from online directory
• Online directory search feature
• Speed dial
• Dependable and easy call transfer
• Visibility into who is transferring the call and the number being transferred
• Transfer calls directly to voicemail
• Conference call feature
• Internal 4-digit extensions that can be used for internal calling
• Hold feature with ability to see time on hold
• On-hold ring reminder
• Park features with ability to see time in park
• Do not disturb feature
• Users can view their call reports
• Users can easily view phone numbers of inbound calls
• Message administration - view, delete and forward voicemail message
• Temporary message deletion - users can retrieve deleted message after a designated amount of time.
• Voicemail to email
• Voicemail envelope information - voicemail messages include date, time, and caller ID.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 16, 2025