The Vendor is required to provide district-wide collection agency services.
- Provides quality teaching and learning through a clearly defined set of programs, services, and partnerships that include:
• University transfer programs
• Workforce education programs
• Technical programs
• Customized training
• Developmental courses
• Adult literacy courses
• Lifestyle and community learning, including continuing education.
- Perform all necessary and required work to deliver financial collection services consistent with the industry’s best practices and in accordance with all applicable governmental laws, rules, licensing, regulations, and professional standards.
- Provide a copy of their license that allows it to solicit business and collect debts in the state.
- Must discuss the company’s ability to operate throughout the states and the ability to collect accounts outside the states.
- Provide a description of any additional services that may be valuable to the college such as seminars, training, and access provided to information regarding regulatory updates.
- Collection procedures to ensure maximum recovery of debts including, but not limited to, the original file submission, pre-collection, student communication, account disputes, payment processing, including the forms in which payments will be accepted (credit/debit card, money orders and cashier checks only for past due balances), dishonored or disputed payments, how payments are distributed, and how accounts are closed and returned.
- The software used to monitor accounts.
- The components of the company’s disaster recovery plan.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: June 13, 2025