The vendor is required to provide by Provision of maintenance and support of state’s computerized criminal history system including all interfaces and web services.
- The State desires to procure maintenance and support services for its computerized criminal history in particular the back-end database and the front-end application; the computerized criminal history (CCH) system is owned by the state; maintenance and support of the CCH shall include all web services and the message bridge interfacing with CCH.
- Provide an incident management system that tracks all service requests by State and contains updates to the requests as to where the request falls within a queue or resolution date of the request.
- Ensure all data exchange content is compliant with agency models as required to meet interface requirements of connected systems; at no additional cost to the state, contractor must upgrade to most current models.
- Provide builds to correct defects; the CCH project manager shall identify the number of defects corrected in a given build process; the identification of defects shall be limited to the amount of work that can be reasonably coded, tested, documented, and built with quality.
- Provide project management and technical resources, such as a project manager assigned by contractor and contractor's information system employees knowledgeable of the CCH, as required to participate in status meetings to be held during normal business hours and at a time agreeable to both parties.
- Make available the staff required to provide current status updates on issues identified in the agenda.
- Audit the contents of the Contractor's transition plan to ensure that all components of the System are present and that the State is capable of performing and testing a System build.
- Provide problem management as part of the Maintenance and Support of the CCH.
- Any improvement, new capability, modification, or any change in CCH by means of this contract, either through maintenance and support or additional services performed as required by approved change orders, shall become a part of the CCH or shall be covered under this contract for purposes of maintenance and support at no additional cost to the state.
- The maximum liability of this award is estimated at $1,100,000.00.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 21, 2025