The vendor is required to provide that Criteria Professional Edition Services.
- Develop, implement, and maintain an Information Communication Technology (ICT) accessibility policy.
1. Having an ICT accessibility policy.
• My organization is developing an ICT accessibility policy.
• My organization is finalizing an ICT accessibility policy.
• My organization has approved an ICT accessibility policy.
2. Having appropriate plans in place to implement and maintain the policy.
• My organization is developing plans to implement our ICT accessibility policy and ensure that it is maintained.
• My organization has completed planning for initial implementation and maintenance of our accessibility policy.
• My organization has approved plans for accessibility policy implementation and maintenance.
3. Establishing metrics and tracking progress towards achieving compliance to the policy.
• My organization is identifying metrics that can be used to gauge policy compliance.
• My organization is collecting metrics and has begun designing progress reporting based on them.
• My organization is tracking progress on policy adoption and continues to refine the metrics.
- Establish and maintain an organizational structure that enables and facilitates progress in ICT accessibility.
1. Developing an organization wide governance system.
• My organization is investigating opportunities to improve organization wide governance for ICT accessibility.
• My organization is finalizing plans that will result in an organization wide governance system.
• My organization has approved plans for an organization wide governance system.
2. Designating one or more individuals responsible for implementation.
• My organization has identified key individuals in the implementation process.
• My organization has assigned implementation duties and responsibilities to appropriate individuals.
3. Implementing reporting and decision mechanism and maintain records.
• My organization is developing tools and procedures for tracking ICT accessibility issues.
• My organization is tracking and keeping records of ICT accessibility reporting and decisions.
• My organization uses reports to make organizational changes to improve ICT accessibility.
- Integrate ICT accessibility criteria into key phases of development, procurement, acquisitions, and other relevant business processes.
1. Identifying candidate processes for criteria integration.                    
• My organization has a plan to identify and evaluate its key business processes for accessibility gaps.    
• My organization has evaluated its key business processes for accessibility gaps and is developing plans to better integrate accessibility criteria into these processes.                    
• My organization has approved plans to integrate accessibility criteria into these processes.
2. Implementing process changes.
• My organization has begun modifying its key business processes to integrate accessibility criteria.
• My organization has completed accessibility criteria modification for some of its key business processes and has begun using these modified processes.
• My organization has completed accessibility criteria modification for most of its key business processes and has begun using these modified processes.
3. Integrate fully into all key processes.
• My organization has fully integrated accessibility criteria into all of its key business processes and is using these processes to improve the accessibility of its product / service offerings.
• My organization has fully integrated accessibility criteria across its key business processes and is using these integrated processes to improve the accessibility of its product / service offerings.
- Provide processes for addressing inaccessible ICT.
1. Creating plans that include dates for compliance of inaccessible ICT.
• We are developing plans to identify and test ICT developed and sold by our organization.
• We have begun identifying and testing for accessibility in ICT products / services developed and sold by our organization and are developing plans that include dates for bringing inaccessible ICT into compliance.
• We perform accessibility testing on all products / serviced developed and sold by our organization, and have plans in place that include dates for bringing inaccessible ICT into compliance.
2. Providing alternate means of access until the ICT is accessible.    
• We do not have plans for providing alternate means of access for our organization's ICT offerings.
• We are developing plans for providing alternate means of access for our organization's ICT offerings.
• We are implementing methods providing alternate means of access for our organization's ICT offerings.
• We have fully implemented a repeatable process for providing alternate means for our organization's ICT offerings.
3. Implementing a corrective actions process(s) for handling accessibility technical issues and defects
we are developing corrective actions process for handling accessibility technical issues and defects
we are implementing corrective actions process for handling accessibility technical issues and defects
we have fully implemented integrated corrective actions process for handling accessibility technical issues and defects.
4. Maintaining records of identified inaccessible ICT, corrective action, and tracking.
• We plan to develop a record keeping system for tracking the accessibility status of current and future products and services
• We plan to develop a record keeping process for corrective action tracking and handling of accessibility related issues and defects.    
• We have a record keeping system for tracking the accessibility status of current and future products and services.
• We have a record keeping process for corrective action tracking and handling of accessibility related issues / defects.    
• We have a record keeping system for tracking the accessibility status of current and future products and services and use this system to improve the accessibility of our offerings.
• We have a record keeping process for corrective action tracking and handling of accessibility related issues / defects and use this system to improve the accessibility of our offerings.
5. Maintaining records of identified inaccessible ICT, corrective action, and tracking.
• We have a plan to develop a record keeping system for obtaining and tracking accessibility documentation for vendor products and services offered through our organization.
• We have a record keeping system for obtaining and tracking accessibility documentation for vendor products and services offered through our organization.
• We have a record keeping system for obtaining and tracking accessibility documentation for vendor products and services offered through our organization, and use this system to improve the accessibility of our offerings.    
- Ensure the availability of relevant ICT accessibility skills within (or to) the organization.
1. Defining skills/job descriptions.
• We have defined general skills and knowledge needs for ICT accessibility
• We have identified the fields of practice that require at least some level of accessibility knowledge and/or skills (examples include, but are not limited to:  product manager, project manager, product/system designer, application architect, application developer, quality assurance tester, and /or training/instructional designer.)    
• We have mapped key accessibility skills and knowledge needs to specific fields of practice
2. Identifying existing resources that match up and address gaps.
• We have performed a gap analysis correlating accessibility skills and knowledge and current resources
• We have organized the gaps in order of priority.    
3. Managing progress in acquiring skills and allocating qualified resources
• We have a high-level management plan in place to acquire accessibility skills and/or allocate those resources.
• We have developed a training plan for in-house resources and identified external resources for training and augmentation.
• We have developed a process to track resource training and augmentation
all resources have the appropriate skills and continuous monitoring and improvement systems are in place.
- Make information regarding ICT accessibility policy, plans, and progress available to customers.
1. ICT accessibility policy and documentation availability
• Our ICT accessibility policy is publicly available.
• Our accessibility policy and documentation) for some products is publicly available or available upon request.    
• Our accessibility policy and documentation for all released products is complete and publicly available or available upon request.
2. Availability of other accessibility documentation beyond policy
• We are beginning to make other accessibility technical information available such as how accessibility Testing is performed.
• We make accessibility information available beyond policy information including information on how accessibility testing is performed and other information that demonstrates our organization's capability to produce accessible product and services.
3. ICT accessibility policy and documentation availability
• We are implementing an accessibility support program within our organization to address questions related to our accessibility documentation
• We have a fully implemented accessibility support program within our organization to provide requested documentation and address questions related to the accessibility of our products.        
- Contract Period/Term: 12 Month
- Questions/Inquires Deadline: March 14, 2025