The Vendor is required to provide adequate protection for the successful proposer and any sub-contractors or joint ventures against damage claims that may arise from operations under the contract, whether such operations are by the insured or by anyone directly or indirectly employed.
- Access to proposer’s account management staff and ability to handle administrative issues including ID card issuance.
- Providing a toll-free number that is available at least eight hours per day to employees of the city who wish to speak with a knowledgeable customer service representative regarding specific details of the dental insurance program, claims, or the identification of dental service providers.
- Providing support services to assist employees in understanding and using their benefits.
- Providing prompt, courteous and knowledgeable responses to customer service requests posed by employees.
- Administrative requirements
• Meet with the city within 15 days after the contract award date to review the dental program, to present the proposed communication material, and to jointly establish a preliminary implementation plan, open enrollment program and schedule.
• Attend annual employee meetings and present dental plan information.
• Produce initial identification cards to all covered members prior to the effective date of the plan.
• During the contract year, identification cards must be provided to new members within 10 days prior to the effective date.
• Provide each enrolled employee a hard copy benefit booklet outlining and defining all covered services, limitations and exclusions, and schedule of benefits.
• The city shall review and approve booklets prior to distribution.
• Provide an administrative procedures manual to the city to be used to administer the program, including necessary forms and instructions.
• Designate a point of contact responsible for resolving problems, answering claim questions and administrative or billing issues, and expediting services related to overall performance of the contract.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 15, 2025