The vendor is required to provide next generation 911 (“NG911”) emergency communications services that are or will be available in the marketplace that the agency may include in an upcoming procurement of NG911 emergency communications services to replace and/or upgrade state existing NG911 emergency communications services.
- Districts with management, operations, and accountability, and establishing emergency communications for all of the state’s residents and visitors.
- Providing the network and call-routing infrastructure supporting delivery of requests for 911 assistance to each of the public safety answering points (“PSAPS”) within the district.
- The state network processes an average of 3.5 million calls per year.
- Enhance resiliency and capabilities, advancing the infrastructure needed as technologies evolve, including: redundant network connections to each PSAP, geographic information systems (“GIS”), operations, text-to-911, location accuracy, i3 services, and call handling.
- Geographic Information Systems (GIS)
• The state and PSAPS have expended considerable effort in developing the GIS datasets necessary for the implementation of geospatial routing; among the state’s 911 authorities, ninety-six percent (96%) have achieved an eighty-nine percent (89%) or better match between their site/structure address point (“SSAP”) and road centerline (“RCL”) datasets, with sixty-five percent (65%) achieving ninety-eight percent (98%) SSAP-to-RCL match.
- The current network includes dual, redundant, geographically diverse internet protocol (“IP”) fiber-optic connections into each PSAP, plus a wireless data connection provided through first net.
- Additionally, the PSAPS have worked to identify routing rules in the event of outages or disasters limiting the network and/or PSAP operations.
- The state enables the PSAPS to deploy an intrados viper® or a Motorola Vesta® call-handling as-a-service (“CHAAS”) solution that utilizes the current next generation core services and network; there are approximately fifty (50) PSAPS that have deployed, and others that anticipate deployment over the next year.
• A network and national emergency number association (“NENA”) i3-conformant next generation core services (“NGCS”) solution that is secure, reliable, resilient, redundant, and diverse.
• layer 3 service over fiber-based connections on a private multiprotocol label switched service (“MPLS”), which is used to connect into all network NGCS core locations.
• Transition all PSAPS to a NENA i3 interface with the NGCS.
• An open-vendor ecosystem that provides quick implementation of new integrated services as public safety technologies and capabilities advance.
• Use of the state’s existing GIS data for civic address validation at the SSAP level (eliminating the need for PSAPS to maintain master street address guides (“MSAGS”); address validation with centerline ranges is not acceptable.
• Integrated MSRP text-to-911 for all PSAPS, eliminating over-the-top solutions.
• Integrated real-time text-to-911 (“RTT”) from all wireless carriers.
• CHAAS – optional service for PSAPS with multi-vendor solutions.
• Transition all OSPS to deliver NENA i3 formatted 911 calls.
• Integration with OSP-provided location information servers (“LIS”).
• Integration with third-party commercial additional data repositories (“ADR”) with multivendor solutions.
• Use of industry’s PSAP credentialing agency (“PCA”).
• Use of the industry’s forest guide.
• Optional computer-aided dispatch (“CAD”) as a hosted service.
• Optional onsite support options for districts PSAPS.
• Alternative wireless options for 911 call delivery to PSAPS when terrestrial circuits fail
(LTE, satellite, etc.).
• Exceptional network operation center (“NOC”) and technical support.
• Timely communication from the NOC and project management.
• Dedicated public safety client manager(s).
• Flexible dashboards and analytics with real-time information (call detail records, support tickets, sla metrics).
• Voice and data interoperability with neighboring network, in or out of state, in an i3 format.
• User training regarding transition requirements, processes, and tools available with the service.
• Execution and verification of NENA i3 conformance testing.
- Pre-Response Conference Date: February 20, 2025