The Vendor is required to provide for a cloud-based pre-employment service designed to screen applicants for emergency communicator specialist positions.
- The test must mimic many of the important technical and non-technical tasks an emergency communicator specialist performs, while not requiring the test taker to have any previous experience in the field.
- Required skill modules must include the following:
1. Multi-Tasking / Advanced Decision Making
• Multi-Tasking/Deductive Reasoning/Reaction Time
• Requires decision making while simultaneously performing other tasks
• Limited response time recreates the dispatching environment
2. Computerized Data Entry
• Test-taker enters information received verbally or in writing via keyboard
• Assesses speed and accuracy
• Data must be entered in the proper location on the screen
3. Oral Comprehension (Call Summarization 1)
• Ability to hear and understand vocal information
• Tests general narrative note taking via keyboard
• Ability to filter out non-essential distractions, and summarize important facts
4. Oral Comprehension (Call Summarization 2)
• More advanced version of Call Summarization 1
• Requires detailed responses to information provided
5. Reading Comprehension
• Measures the applicant’s ability to read, comprehend and retain details contained in a short paragraph
6. Sentence Clarity
• Assesses whether or not a person can determine which is the most-clear way to present a set of facts
7. Cross Referencing
• Assesses alphabetic, character recognition, and numeric searching skills
• Test taker responds to both written and oral requests for information
8. Frequency of Information/Probability Determination
• Ability to choose the most likely solution based on information provided
• Tests ability to apply the law of probability
• Requires ability to filter out non-relevant information
9. Map Reading/Geographic Directions
• Tests ability to choose most direct route to assigned destination
• Requires decisions that comply with all regulatory signs
10. Memory Recall (Short Term)
• Tests memory and selective attention for written and audible information
• Test taker responds both vocally and in writing
• Requires character recognition and/or listening accuracy
11. Memory Recall (Long Term) & Inductive Reasoning
• Tests memory for details provided earlier in test
• Requires logical inferences based upon information provided
• Requires inductive reasoning to form conclusions
12. Numerical Ability
• Job related addition, subtraction, and percentages
• Real life scenarios when calculating distances, times, and amounts
13. Perceptual Ability
• Ability to compare job related letter/number sequences
• Aptitude at eliminating similar and potentially confusing sequences
14. Spelling
• Ability to spell commonly misspelled or misused words
• Test taker responds on keyboard
15. Vocalization Summary
• Assesses ability to accurately select audible information based upon a job-related decision rule
• Tests ability to filter non-essential information.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: May 23, 2025