The vendor is required to provide for emergency medical and advanced life support (Als) ambulance services for the city.
- EMS service:
a. Deployment plan
• The provider will have 5 dedicated ALS units from 7 am to 7 pm and 4 dedicated ALS units from 7 pm to 7 am, seven days a week.
• Times may be adjusted with mutual agreement between the vendor and city.
b. Licensure
• The provider's service area, vehicles, and personnel shall be appropriately licensed including those specifically required by the department of consumer and industry services.
• A copy of the appropriate state of license to provide services in state is required and must be submitted with the proposal.
c. Advanced life support
• All ambulances utilized by the provider shall be capable of providing advanced life support in accordance with the county medical control authority.
d. Reports
• Response-time and dispatch call processing-time summaries shall be reported at least monthly.
• These reports shall include: compliance with response-time standards, list of calls referred to other agencies, call downgrades and other reports used to determine contract compliance.
• These reports may vary from month to month depending on specific issues that need to be addressed.
• In addition to hard copies, the city may request data be submitted in computer format.
• The provider shall also submit required information to the MCA in a manner and format prescribed by the MCA (i.e., compatibility with an information system prescribed by the MCA).
• Non-compliance with this provision will be subject to contract termination based upon the 90-day notice provision.
e. Supervision
• Contractor shall provide organized field supervision personnel (e.g., field training officers, field supervisors).
• The supervisory personnel shall be in sufficient numbers to provide field evaluation and job supervision.
• Incidents requiring two or more ALS-unit response;
• Multi-casualty or disaster incidents;
• Hazardous materials incidents involving patient care; and,
• Life-threatening incidents in immediate area of supervisor at time of dispatch.
f. Drug testing
• The provider shall have a random and probable cause drug-testing program for all personnel operating in the city of troy.
g. Quality assurance program
• The contractor shall provide a description of the quality assurance program in place to continually assess the quality of treatment by EMS personnel and shall also hold the CaaS accreditation (commission on accreditation of ambulance services).
h. Incident command system
• The contractor shall provide training on an annual basis for medical personnel operating in the city of troy on their role and responsibilities within the framework of the incident command system.
• Proof of training is required annually for each employee working in troy.
i. Police incident training
• The contractor shall provide training on an annual basis for medical personnel operating in the city of troy for EMS response to specific police incidents.
• This training when requested will be provided by the city of troy police department.
• The provider shall provide two tactical EMS (TEMS) medics who will attend all city of troy tactical support team training sessions and will assist at all tactical related incidents.
j. Recording capability
• The provider shall record all telephone and radio communications and retain the recordings for a minimum of 1 year.
k. Personnel recall capability
• The provider shall indicate what capability exists to recall off duty personnel in the event of multi-casualty, mass casualty, or other incident beyond the scope of normal operations.
l. Emergency operations center support
• The contractor shall provide a supervisor to represent EMS in the emergency operations center of the city of troy in the event of EOC activation due to a community emergency
- Ambulance service:
a. Vehicles
• Providers shall include in their proposal the specific information for the vehicles they propose to utilize including age, make, model, and mileage.
• All vehicles shall be maintained in a safe operating condition.
• Vehicle chassis over 5 years old are not acceptable and shall be not be used.
• Maintenance logs shall be maintained for each vehicle and made available for inspection.
• Providers shall indicate what preventative maintenance programs are in place and shall indicate the number of “critical vehicle failures” per 100,000 miles driven for the last three years.
• Providers shall include the procedure their company uses to maintain and repair their vehicles including how, when, and where the vehicles are serviced
b. Staffing coverage
• Deployment plans shall specify staffing coverage to meet the performance requirements for advanced life support (ALS) ambulance service and be included in the proposal.
c. Additional tasks
• The city of troy reserves the option of identifying and assigning additional non-emergency tasks which can be performed by the ALS units when not engaged in EMS responses.
• Currently these include responding to carbon monoxide alarms with city approved meters.
• Training for all employees must be conducted annually on proper co monitoring.
- Contract Period/Term: 2 years
- Mandatory Pre-Proposal Meeting Date: May 22, 2025
- Questions/Inquires Deadline: June 05, 2025