The Vendor is required to provide to furnish and deliver emergency medical service (EMS) billing services for department.
- Services include:
• Process by which EMS billing will occur.
• Process by which non-payment for emergency services will be handled, including third party collection services, if any.
• Process by which bundle billing for medicare might occur in concert with the town’s designated ALS provider and/or other transport providers.
• Required data collection elements from field providers to support billing for service.
• This should include any signature requirements.
• Ability and process to manually review electronic patient care report.
• Time period between multiple billings for the same event, if payment has not been received.
• Time period between final billing and referral of uncollected billings to a third-party collection service, if necessary.
• A sample invoice, second notice, and any other correspondence or written product sent to patients who receive a bill.
• Indicate the ability for the department to modify content of written communication.
• Ability to provide a toll- free phone number.
• Ability to serve as the town’s subject matter expert for ems billing, to include advising, locating and participating in initiatives to evaluate new or improved revenue sources, and provide training to ems and administrative staff.
• Ability to provide a direct phone number or means to contact a single client services manager or management representative handling the town's account.
• Call trees, voicemail, online 'ticket systems', or any method that does not include a direct dial phone number or email is not acceptable.
• Ability to communicate with payers whose primary language is not English.
• Normal hours of business where they are available to clients and patients.
• This should include any and all days the respondent is closed during the calendar year.
• Indicate how telephones will be answered in support of town's program.
• Indicate the physical location where the billing activities take place.
• Should more than one location be used by the respondent, please indicate as such.
• Process to identify and execute refunds to patients or insurance companies as warranted.
• The originating address, postmark, and return address on all mailings sent from the respondent to payers.
• Indicate their compliance with the most current centers for medicare and medicaid services ICD cm/pcs (international classification of diseases, clinical modification/ procedure coding system).
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 29, 2025