The vendor is required to provide services to the employees will be required to abide by the contract provisions.
- Handling of claims & customer service
• Agree to deliver customer service to the city and its employees and follow all applicable regulations and industry standards.
• Any problems related to servicing the contract, the employees, or the city with regard to billing procedures must be rectified immediately.
- Invoices may need to be separated for:
• Active employees, by division (i.e. police, fire, civil, etc.)
• COBRA eligible plan participants
• Retirees
- All employees and dependents covered by the current plan are to receive immediate coverage under the new plan.
- Fair credit will be allowed for all or any part of deductibles, coinsurance, waiting periods, etc.
- Provide monthly reports to the city and hub, allowing the city and hub to monitor claims experience on a monthly basis.
- Provide any necessary tools, equipment, supplies, materials, employees, management, and other items or services necessary in order to provide full service to the contract.
- Agrees to and shall indemnify, hold harmless, and defend the city, its officers, agents and employees from and against any and all claims, losses, damages, demands, causes of action, suits and liability of every kind, including all expenses of litigation, court costs and attorneys' fees, for injury to or death of any person, for loss of use or revenue, the fulfillment of contract, or the breach of any express or implied warranties under this contract.
- All employees of the contractor shall at all times be considered an employee of the contractor, and the contractor will be solely liable for the payment of all wages and benefits made available to such employees in connection with their employment.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: May 27, 2025