The vendor is required to provide the computer aided dispatch (CAD) system components are:
• The CAD software, including Citrix
• The message switch system (MSS)
• The hardware infrastructure implemented to support CAD and MSS operations, including third-party software
• Central reporting server (CRS)
- IT will also include the following:
• CAD system workstations, servers, network components required to interface to the agency, and associated CAD software
• Interfaces to internal and external systems, including the MSS and CRS
- CAD system
• The CAD software
• The MSS
• The hardware infrastructure implemented to support CAD and MSS operations, including third-party software
• Citrix
• CRS
1. CAD application software
• Enterprise CAD
• Enterprise browser
• Enterprise mobile
2. CAD application, interface, message switch, and ancillary servers
• The CAD Hyper-V clustering for high availability of CAD applications and Hewlett Packard ProLiant servers, interface, and application access servers and storage area network (SAN) for data storage and backups.
3. CAD workstations
• Multiple monitor support, allowing visualization of data from multiple sources.
• High performance and expandability.
4. Interfaces to external systems
• Vesta e911 automatic number identification/automatic location information (ANI/ALI)
• Records management
• National crime information center (NCIC), state law enforcement telecommunications system (CLETS), and other federal, state, and local criminal justice systems
• Automatic vehicle location (AVL)
• CST CAD-to-CAD interface (CST standard interface)
• Freeway service patrol (FSP) fleet management system (custom interface)
5. Regional and remote communications centers
• Sacramento headquarters data center
• Golden gate communications center
• LOS Angeles communications center
• Inland communications center
a. The CAD system administration and support functions performed at the regional communications centers include:
• CAD system software and hardware administration
• System performance monitoring and reporting
• Hardware maintenance and upgrades
• Software maintenance patches and upgrades
• Database administration
• Data backup and recovery
6. Citrix access platform
• Provides visibility into CAD system delivery by enabling the management, measurement, and observation of all dimensions of access—who, what, where and how long.
• Ensures business continuity by facilitating continuous, reliable access to the CAD system.
• Enables remote access to the CAD system.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: May 12, 2025