The Vendor is required to provide to deliver comprehensive IT end user support services that meet our organization's technical requirements while maintaining high levels of customer satisfaction and system availability.
- Consultant services required
• Position: end user support technician
- Services included
1. Hardware support
• Desktop and laptop hardware troubleshooting and repair
• Diagnosis and resolution of hardware-related issues
• Component replacement and system optimization
• Preventive maintenance activities
2. Software support
• Software installation, updates, and configuration
• Operating system troubleshooting and maintenance
• Application installation and support
3. Mobile device management
• iPhone device support and troubleshooting
• Android device support and troubleshooting
• Mobile application installation and configuration
• Basic mobile device security management
4. Communication systems support
• VoIP phone support (basic end user support)
• Phone system troubleshooting and configuration
• User training on phone system features
5. Audio visual equipment support
• AV equipment support (basic end user support)
• Conference room technology troubleshooting
• Projector, display, and audio system support
6. Network and connectivity
• Network connectivity issues resolution
• Basic network troubleshooting
• Wi-Fi connectivity support
• Internet access problem resolution
7. User account management
• Password resets and account management
• User account creation and modification
• Access control and permissions management
• Active directory basic administration
8. Application and email support
• Email system support and troubleshooting
• Business application support
• User training on software applications
• Integration and compatibility issue resolution
9. Security and training
• Basic security awareness training
• Implementation of security best practices
• User education on cybersecurity threats
• Incident response support
10. Physical requirements
• Ability to move equipment between storage locations
• Physical capability to lift up to 30 pounds
• Equipment setup and relocation services
11. On-site support
• On-site technical support as required
• Face-to-face troubleshooting and assistance
• Physical equipment inspection and repair
12. Excluded services
- The following services are explicitly excluded from this contract:
• Network infrastructure management
• Data recovery services (beyond basic pc backup restore)
• Advanced network configuration and management
• Server administration and maintenance
• Complex data center operations.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 16, 2025