The Vendor is required to provide lottery products and services to support the lottery in achieving the highest possible revenue for property tax credits by offering games in a socially responsible manner, while ensuring security, integrity, and public trust.
- Provides interested parties with information to enable them products and services:
• Lottery Gaming System and Services
• Distribution and Warehousing Facility and Services
• Telemarketing (Tel-Sell) Services
- The lottery uses its current gaming system and services contract to offer varied lotto games in jackpot (e.g., power ball), daily draw (e.g., daily pick 3), and raffle formats, as well as instant win formats like ez match add-on and fast play which currently includes approximately twelve (12) fast play games that contribute to a single progressive jackpot.
- Acquire a secure, state-of-the-art lottery gaming system that can adapt to changing markets and technologies to maximize profits by offering a wide array of products using multiple technologies and sales channels including the internet and wireless networks.
- Complete a conversion of services and all historical data from the current system, smoothly and within the timeline approved by the lottery.
- Provide uninterrupted operation of all components of the system.
- Provide a system that is operationally sound and incorporates high levels of integrity and security, thus minimizing risks to the lottery.
- Provide upgrades on a regularly scheduled basis to avoid technological obsolescence.
- Provide appropriate controls and interfaces that allow the internal control system (ICS) to perform all intended functions with high integrity and security.
- Provide accurate and up-to-date data from all parts of the system, with checks to assure security and integrity.
- Provide services to internal and external lottery customers in the most effective and efficient manner.
- Utilize state-of-the-industry telecommunication technologies to provide efficient, scalable, and reliable telecommunications.
- Provide a business intelligence (bi) system and services that will allow the lottery to transform data into information that can be used to make more informed and more profitable business decisions.
- Ensure the system integrates and communicates with all lottery systems (e.g., accounting, public facing website, etc.) as required.
- Distribution and Warehousing Facility Services
• Procure reliable, secure, and cost-effective warehouse facilities and delivery services that include next Day delivery service and return service.
- Warehousing Facility and Services
• Procure a warehouse facility and services that maintain a high level of customer service, value, security, and integrity.
- Telemarketing (Tel-Sell) Services
• Procure Tel-Sell services that maintain a high level of customer service and integrity.
- Mobile App
• Procure a mobile app that will maintain a high level of customer service.
- Provide secure on-site and off-site storage of critical files, software, and back-up data, subject to approval of the lottery.
- The location, storage type, and retention are all subject to approval of the lottery.
- Stored materials retention shall follow a schedule determined by the lottery.
- Media stored in archives shall be checked and exercised periodically to ensure usability.
- At the lottery’s direction, the contractor shall restore a backup file to a test system to ensure viability.
- The off-site storage location shall be sufficiently remote including but not limited to the same flood plain, earthquake faults, etc. from the data centers
- Contract Period/Term: 8 years
- Questions/Inquires Deadline: March 28, 2025