The vendor is required to provide for professional information technology (IT) managed services.
- IT partner will provide ongoing software, hardware and network support services, improve operational effectiveness, enhance quality of services, minimize support cost, and maximize return on investment in IT.
- Providing technical and organization leadership for technology issues, making recommendations for annual budgeting and future purchasing and technology needs for the city, including individual departments as needed.
- Providing recommendations for potential savings in it related matters and coordinating all IT and communication related support.
- Third party software support
• The city uses multiple software suites including Microsoft office, as400 transitioning to BS&A, ArcGIS, paycom and law trak, among others.
• The city is in the process of updating our financial software and implementing advanced metering infrastructure.
• Provide support for these products and interact with first party support departments and review invoices as requested for verification of services.
- Provide administrative services for end user accounts and workstations.
- This includes creating new accounts, resetting passwords, record retention and the like.
- IT is expected that there will be some level of support available 24/7/365 for end users in the event of hardware or software issues.
- All technical support staff that deliver service to the city must be able to pass a background check to obtain criminal justice information services (CJIS) and must have completed CJIS training prior to working with the city.
- Provide support for a variety of devices including laptops, desktop stations and tablets.
- This includes but is not limited to initial configuration, installation of new software, installation of printers, troubleshooting of various hardware devices and software programs and identifying and correcting hardware and software issues to include contacting any third party vendors.
- Provide backup services, database management services and server administration for all servers operated by the city.
- The city has need of access to software or hardware support outside of regular business hours.
- Provide management and coordination of the city’s communications system including, but not limited to desk phones, communication devices, voicemail systems, satellite phones, and authorized byod devices.
- Provide 24/7/365 monitoring and alerting, patching and updates, remote and onsite remediation for all server/infrastructure related issues as necessary.
- Questions/Inquires Deadline: April 14, 2025