The vendor is required to provide merchant card services for include:
- Processing
• Provide payment card industry data security standard (“PCI DSS”) compliant merchant card services.
• Process payment cards payments (Mastercard, visa, discover, American Express, and debit network), with 24–48-hour funding of settled transactions.
• Transfer funds to bank accounts, with one ach credit for each merchant id (“MID”). 
• Indicate if there is a pricing difference for one-day and two-day ach credit, as well as cut-off times for settlement.
• Security measures for the protection of data transmitted for processing, to prevent unauthorized user access to either the system or the data, and to protect internet transactions.
• Provide the ability to accept digital payments, such as apple pay, and google pay. 
• If they also facilitate other, nontraditional payment methods such as PayPal, pay-by-bank, or cryptocurrency.
• The ability to charge a service fee within the context of card brands’ government/higher education programs.
• Process payments initiated from the agency selected gateway providers.
• Provide, or support through a third party, additional levels of fraud prevention and checking.
• Provide online chargeback and refund management.
- Merchant hierarchy and reporting
• Organize MIDs in a hierarchy structure that groups merchant accounts by member
• Reporting tools should provide the option of downloading or programmatically managing transaction and report data, with a history of at least 18 months.
• Provide a single sign for accessing online reports. 
• Since some merchants may use multiple MIDs, users should be able to view activity for all linked MIDs using a single login routine and user id.
• Provide activity reports that can encompass the entire agency, each member, or each mid.
• Provide a daily merchant activity file with detailed and summary information for all card transactions processed.
• Supply detailed, monthly online invoices and statements for each individual merchant location and a consolidated statement showing charges for all account services.
• Provide reporting or processing that identifies duplicate transactions.
• Process chargebacks or other adjustments separately from daily proceeds and include with daily reporting.
• Provide reporting that distinguishes transactions from multiple terminal ids within a merchant account.
• Provide customizable reports.
• Deposit Friday/Saturday/Sunday settlements separately.
• Provide samples of monthly merchant statements, batch summary report, batch details report, transaction summary by card type, and chargeback report(s).
• Provide a record of the time respondent’s system was not able to issue authorization codes, due to regular maintenance, server maintenance, or equipment failure, for the last twelve months.
- Billing
• Merchant processing fees are invoiced to the members and debited from authorized accounts monthly.
• Provide a monthly machine-readable fee file detailing all fees by mid.
• Describe whether fees are returns for refunded transactions.
- Support
• Provide an assigned relationship manager to support daily operations of merchant accounts.
• Provide prompt and reliable technical and operational customer support 24/7.
• Provide proactive notification of service interruptions or upcoming maintenance.
• Provide training for online reporting systems and pos terminals sold by respondent.
• Provide an organizational chart listing all key personnel who would be assigned to support the agency.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: June 18, 2025