The Vendor is required to provide a network of behavioral health crisis receiving centers in counties.
- Crisis system must include:
• Regional or statewide Crisis call centers coordinating in real time;
• Centrally deployed, 24/7 Crisis mobile services;
• Twenty-three (23) hour Crisis receiving and stabilization programs; and
• Essential Crisis care principles and practices
- Crisis Receiving Center (Crisis Center/Center) Design Approach
- The Crisis Center:
• Is structured in a way that reduces stimuli, such that participants feel safe and are not overwhelmed by an overly clinical environment outside of clinical areas.
• Provides comfortable, soft lighting and comfortable furniture.
• Has areas intended for private meetings with participants which appear inviting.
• Has separate space for rest and relaxation.
• Allow for clinical, psychiatric, and medical services to be conducted in a space away from communal gathering spaces, as space allows and as appropriate.
• Allows privacy for clinical areas without appearing like a clinical exam room.
• Provides spaces for private communication, separate from clinical areas.
• Provides a living room model, including adequate space to ensure participants may be accompanied by a family member or other support individual, as desired.
• Separates transition age youth by sight and sound from adult participants and includes a separate room for transition age youth outpatient chairs.  
• Maintains capacity for a maximum of eight (8) outpatient chairs for participants who require short-term observation, stabilization, and support.
• At least one (1) and up to two (2) outpatient chairs shall be reserved for transition age youth.
• When there are no transition age youth at the center, the transition age youth outpatient charis may be utilized for an adult.
• Up to six (6) outpatient chairs shall be reserved for adults.
• Has confidential computer stations for telehealth services.
- Provide all services in a person-centered, trauma-informed, comfortable, calm, and safe environment.
- Provide crisis intervention services, including de-escalation and crisis safety planning.
- Provide clinical consultation through an on-call psychiatrist or a psychiatric nurse practitioner.
- Ensure support from peer support specialists who have lived experience in navigating mental health crisis services.
- Maintain 24/7/365 public access designed to provide short-term continuous crisis stabilization, observation, on-site assessment, and intervention.
- Provide initial medical, triage by appropriate medical staff, to all individuals who visit the crisis center to determine need for more formal medical screening.
- Contract Period/Term: 2 years
- Informational Meeting Date: March 3, 2025
- Questions/Inquires Deadline: March 5, 2025